How can we help?
We're a small team in Orlando, Florida, and we answer every message ourselves. Email is fastest, phone works in office hours, and the form below lands in the same inbox.
Email us
brightboardliving@gmail.comBest for everything — order questions, delivery updates, returns, and whether something will fit. Put your order number in the subject line and we’ll find you instantly.
Reply within 1 business dayCall us
+1 (205) 432-8733For urgent order issues. Outside these hours please email — we read messages first thing each morning.
Mon–Fri, 9:00 AM – 5:00 PM ETSat, 9:00 AM – 1:00 PM ET
Write to us
BrightHarbor Living1023 N Mills Ave, Unit 11
Orlando, FL 32803
United States
Our promise. We answer every message within one business day, and we don’t use autoresponders to dodge difficult questions. If a real person can’t fix it, we’ll tell you why and what we’ll do next.
Send us a message
It lands in the same inbox as brightboardliving@gmail.com — usually answered within an hour during working hours.
Quick links
Most questions are answered faster on the relevant page than by emailing us. Try these first:
- Delivery — costs, timeframes, tracking and destinations
- Returns & refunds — 30-day window, refund timing, who pays return shipping
- Care & measuring — measuring the gap before you buy, and the five-minute check before deciding an appliance is faulty
- FAQ — fitting, delivery, warranty and returns
- About BrightHarbor Living — who we are and what we will and won’t claim